Privacy Policy

1. Information We Collect

We collect personal information in the following ways:

a) Information you provide directly

• Name, phone number, email address, and business/property details submitted through our contact forms, booking widget, or live chat
• Details of enquiries, job requests, or service history you share with us or our assistants
• Information provided during phone calls or text messages, including call recordings or transcripts where applicable

b) Information collected automatically

• IP address, browser type, device information, and pages visited on our Site
• Cookies and similar tracking technologies used to operate and improve the Site (see Section 5)

c) Information from third parties

• Booking and scheduling data processed through our booking platform provider
• Information from our live chat provider when you use the chat feature

2. How We Use Your Information

We use personal information to:

• Respond to enquiries, calls, texts, and form submissions
• Provide instant estimates and follow up on leads
• Schedule and manage bookings and appointments
• Connect you with a member of our team when a human response is needed
• Improve our Site, services, and customer communications
• Meet legal, regulatory, or accounting obligations

We do not sell your personal information to third parties.

3. Who We Share Your Information With

We may share personal information with:

• Service providers who help us operate the Site and deliver our services (e.g. booking/scheduling software, live chat provider, hosting and IT providers), who are only permitted to use your information to provide these services to us
• Our assistants/staff, where a lead or enquiry requires a human response
• Regulators or authorities, where required by law

We do not disclose personal information to overseas recipients except where our third-party service providers store or process data outside Australia (in which case we take reasonable steps to ensure your information remains protected).

4. Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including through the use of secure systems and restricted access.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or de-identified.

5. Cookies

Our Site may use cookies and similar technologies to:

• Enable core site functionality (e.g. the booking widget and live chat)
• Understand how visitors use the Site
• Improve the performance and content of the Site

You can control or disable cookies through your browser settings, though this may affect how parts of the Site function.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to legal and legitimate business requirements
• Opt out of marketing communications at any time
• Lodge a complaint with a relevant privacy regulator (in Australia, the Office of the Australian Information Commissioner — oaic.gov.au)

To exercise any of these rights, please contact us using the details in Section 8.

7. Third-Party Links and Services

Our Site may contain links to, or integrate with, third-party services (such as our booking and live chat providers). This Privacy Policy does not cover those third parties' practices, and we encourage you to review their respective privacy policies.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.