Backup Crew — Your Dedicated Assistant | Junio Flow
Real People. Smart Systems. Zero Lost Jobs.

Never Lose Another Lead While You're On The Tools.

Stop losing quotes to voicemail. Every Junio Flow plan includes smart lead-capture technology backed by a dedicated real assistant who learns your trade business and keeps your pipeline moving.

24/7 Lead RecoveryCaptures every call, text, or web enquiry the moment it comes in.
Dedicated Real AssistantNot a cold chatbot or rotating call centre—a real person assigned to your business.
Automated Quote ChasingPolite, persistent follow-up so no money sits on the table.
Your dedicated Junio Flow assistant
In short: The Backup Crew is a dedicated real assistant included in every Junio Flow plan (from $599/month AUD) who sets up your system, monitors your pipeline Monday to Friday, sends a morning and end-of-day briefing, and personally steps in whenever a lead needs a human touch.
2–5 mintypical lead response
24/7lead capture
0long-term contracts
Hands-Free

Three things your assistant does, every week.

The software handles speed. Your assistant handles everything that needs a person.

Onboarding

1. We set it up. You don't touch a thing.

You're not configuring software. Your assistant does the lot before you go live:

  • Connects your phone line, web forms, and calendar to Junio Flow
  • Sets up your missed-call text-backs, follow-up rules, and booking radius
  • You never open a settings menu, read a manual, or tweak a workflow

Onboarding usually takes under a week.

Quality Control

2. Someone actually checks nothing got missed.

Automation replies fast. Your assistant makes sure nothing slips after that:

  • Steps into the conversation when a customer asks something custom — a weird site, a fussy job, a quote that needs a human
  • Checks that follow-ups and booking confirmations actually went out
  • Flags dropped calls and slow quotes, then tunes the workflow
Daily Routine

3. A morning and end-of-day briefing, Mon–Fri.

  • Morning (5 min): overnight leads reviewed, today's calendar checked, a quick SMS or WhatsApp briefing
  • Through the day: custom questions answered, schedules shuffled, proposal reminders sent — while you're on site
  • End of day (5 min): new leads, booked jobs, pending proposals, in one short message
See It In Action

See the system in action.

A quick look at how Junio Flow captures a lead, replies in minutes, and keeps your pipeline moving while you're on the tools.

Trusted by teams like yours

Real jobs, real follow-through.

"

We stopped losing quotes to slow replies. Junio Flow gets back to the customer before I've even parked the truck.

R
Riverina Bulk Haulage
"

It feels like we hired a receptionist, not bought software. Bookings just show up on the calendar now.

S
The Secret Garden
Simple pricing, no surprises

The assistant is included. What scales is their hours.

Same three plans as the home page — there's no separate assistant fee. Every tier includes the automated pipeline and a dedicated assistant. No long-term contracts.

All prices are in AUD and exclude GST.

Starter Flow

$599/month AUD

"Never lose a client to a delayed response."

  • 24/7 missed-call text-back
  • Automated estimate & proposal follow-up
  • Self-serve calendar booking system
  • Unified inbox for forms & messages
  • Dedicated assistant oversight
Get Started

Pro Flow

$1,699/month AUD

"Complete visibility and oversight across every lead."

  • Everything in Growth Flow, plus:
  • Multi-team & multi-location calendar routingIf you've got more than one truck or crew, leads go straight to whoever's actually free.
  • Priority dedicated assistant intervention
  • Advanced CRM & custom API integrationsBuilt to connect with the software you already use (like ServiceM8, Tradify, Xero or Jobber, depending on your setup) so you're not entering the same job twice.
  • Quarterly process & strategy chatsEvery few months, we go through what's working and what's not, and tighten it up.
Talk to Sales
Comparison Matrix

Support Level Deliverables

Feature / Deliverable Starter Flow
($599/mo AUD)
Growth Flow
($999/mo AUD)
Pro Flow
($1,699/mo AUD)
System & integration setup, done for you ✓ ✓ ✓
24/7 missed-call text-back ✓ ✓ ✓
Automated estimate & proposal follow-up ✓ ✓ ✓
Self-serve calendar booking ✓ ✓ ✓
Unified inbox for forms & messages ✓ ✓ ✓
Dedicated assistant oversight (Mon–Fri) ✓ ✓ ✓
Live conversation escalation to a person ✓ ✓ ✓
Morning & end-of-day briefing ✓ ✓ ✓
Expanded dedicated assistant hours — ✓ ✓
Automated 5-star Google review campaigns — ✓ ✓
Old-lead re-engagement campaigns — ✓ ✓
Full pipeline & revenue dashboard — ✓ ✓
Custom service website build — ✓ ✓
Multi-team & multi-location routing — — ✓
Priority assistant intervention — — ✓
Advanced CRM & custom API integrations — — ✓
Quarterly process & strategy chats — — ✓
Peace of Mind

Your customer list stays yours.

The person, not the platform

  • You get the same assistant every time — someone who learns your pricing, your patch, and your regulars. Not a rotating stranger.
  • Trained on trade work, so "call-out fee," "site visit," and "we'll need to quote that properly" don't need explaining.
  • If something breaks, you call us on +61 400 596 594 and get a real person on the team.

Your data

  • Encrypted access only. We use tools like 1Password — you never send a password in plain text.
  • Every assistant is under NDA, covering your client details and your pricing logic.
  • Never sold or shared, and we operate in line with the Australian Privacy Principles. Some of our team may work from outside Australia (see our Privacy Policy).
  • If you leave, you keep your customer list. Export it any time.
Questions

Frequently Asked Questions

Is a real person answering, or is this all bot?

Both, depending on what's needed. Every lead gets an fast automatic reply and a ballpark estimate — that part's automated so nothing sits waiting. The moment a job needs judgement, it goes straight to a real assistant. No bot pretending to be a person.

Do I need to be tech-savvy to use this?

No. Your assistant sets everything up and keeps it running. There's nothing for you to configure.

How long until I'm live?

Usually under a week. We handle the technical setup so you can keep working.

Is it the same assistant every time?

Yes — a dedicated assistant who knows your business, not a rotating stranger.

Does my assistant work weekends?

Your Junio Flow automation — fast text-backs, self-serve booking — runs 24/7, so the 9pm enquiry still gets answered. Your assistant manages your live workflow, custom replies, and calendar Monday to Friday.

Is the assistant an extra cost?

No. It's included in every plan, from $599/month AUD. What scales between tiers is how many hours of their week your account gets.

Am I locked into a contract?

No. Adjust or pause your plan as your business changes.

What happens to my leads if something goes wrong on your end?

Your number still rings. Your texts still land in your phone. Junio Flow is a safety net — it doesn't replace your ability to talk to a customer directly.

Does this work for my trade?

Junio Flow is built for trades with call-out or quote-based work — electricians, plumbers, builders, landscapers, and HVAC across Australia.

Get in touch

Book a free 20-minute chat, or drop us a line.

We'll walk through your current intake and show you the leads slipping through — no pitch, just the numbers. Prefer to talk it through first? Call +61 400 596 594.

Book a time

Send a message