Backup Crew — Your Dedicated Assistant | JunioFlow
Meet your Backup Crew

Software runs the pipeline. A real person runs your day.

Your dedicated JunioFlow assistant

Every JunioFlow plan comes with a dedicated assistant who knows your business — setting up your system, watching your pipeline, and stepping in the moment a lead needs a human. Not a bot pretending to be one.

In short: The Backup Crew is a dedicated real assistant included in every JunioFlow plan (from $499/month AUD) who sets up your system, monitors your pipeline Monday to Friday, sends a morning and end-of-day briefing, and personally steps in whenever a lead needs a human touch.
<2 minavg. lead response
24/7lead capture
0long-term contracts
Hands-Free

Three things your assistant does, every week.

The software handles speed. Your assistant handles everything that needs a person.

Onboarding

1. We set it up. You don't touch a thing.

You're not configuring software. Your assistant does the lot before you go live:

  • Connects your phone line, web forms, and calendar to JunioFlow
  • Sets up your missed-call text-backs, follow-up rules, and booking radius
  • You never open a settings menu, read a manual, or tweak a workflow

Onboarding usually takes under a week.

Quality Control

2. Someone actually checks nothing got missed.

Automation replies fast. Your assistant makes sure nothing slips after that:

  • Steps into the conversation when a customer asks something custom — a weird site, a fussy job, a quote that needs a human
  • Checks that follow-ups and booking confirmations actually went out
  • Flags dropped calls and slow quotes, then tunes the workflow
Daily Routine

3. A morning and end-of-day briefing, Mon–Fri.

  • Morning (5 min): overnight leads reviewed, today's calendar checked, a quick SMS or WhatsApp briefing
  • Through the day: custom questions answered, schedules shuffled, proposal reminders sent — while you're on site
  • End of day (5 min): new leads, booked jobs, pending proposals, in one short message
Trusted by teams like yours

Real jobs, real follow-through.

"

We stopped losing quotes to slow replies. JunioFlow gets back to the customer before I've even parked the truck.

R
Riverina Bulk Haulage
"

It feels like we hired a receptionist, not bought software. Bookings just show up on the calendar now.

S
The Secret Garden
Simple pricing, no surprises

The assistant is included. What scales is their hours.

Same three plans as the home page — there's no separate assistant fee. Every tier includes the automated pipeline and a dedicated assistant. No long-term contracts.

Starter Flow

$499/month AUD

"Never lose a client to a delayed response."

  • Instant 24/7 missed-call text-back
  • Automated estimate & proposal follow-up
  • Self-serve calendar booking system
  • Unified inbox for forms & messages
  • Dedicated assistant oversight
Get Started

Pro Flow

$1,699/month AUD

"Complete visibility and oversight across every lead."

  • Everything in Growth Flow, plus:
  • Multi-team & multi-location calendar routing
  • Priority dedicated assistant intervention
  • Advanced CRM & custom API integrations
  • Quarterly process & strategy audits
Talk to Sales
Comparison Matrix

Support Level Deliverables

Feature / Deliverable Starter Flow
($499/mo AUD)
Growth Flow
($999/mo AUD)
Pro Flow
($1,699/mo AUD)
System & integration setup, done for you
Instant 24/7 missed-call text-back
Automated estimate & proposal follow-up
Self-serve calendar booking
Unified inbox for forms & messages
Dedicated assistant oversight (Mon–Fri)
Live conversation escalation to a person
Morning & end-of-day briefing
Expanded dedicated assistant hours
Automated 5-star Google review campaigns
Old-lead re-engagement campaigns
Full pipeline & revenue dashboard
Custom service website build
Multi-team & multi-location routing
Priority assistant intervention
Advanced CRM & custom API integrations
Quarterly process & strategy audits
Peace of Mind

Your customer list stays yours.

The person, not the platform

  • You get the same assistant every time — someone who learns your pricing, your patch, and your regulars. Not a rotating stranger.
  • Trained on trade work, so "call-out fee," "site visit," and "we'll need to quote that properly" don't need explaining.
  • If something breaks, you call us on +61 400 596 594 and get a real person on the team.

Your data

  • Encrypted access only. We use tools like 1Password — you never send a password in plain text.
  • Every assistant is under NDA, covering your client details and your pricing logic.
  • Never sold or shared, and we operate in line with the Australian Privacy Principles.
  • If you leave, you keep your customer list. Export it any time.
Questions

Frequently Asked Questions

Is a real person answering, or is this all bot?

Both, depending on what's needed. Every lead gets an instant automatic reply and a ballpark estimate — that part's automated so nothing sits waiting. The moment a job needs judgement, it goes straight to a real assistant. No bot pretending to be a person.

Do I need to be tech-savvy to use this?

No. Your assistant sets everything up and keeps it running. There's nothing for you to configure.

How long until I'm live?

Usually under a week. We handle the technical setup so you can keep working.

Is it the same assistant every time?

Yes — a dedicated assistant who knows your business, not a rotating stranger.

Does my assistant work weekends?

Your JunioFlow automation — instant text-backs, self-serve booking — runs 24/7, so the 9pm enquiry still gets answered. Your assistant manages your live workflow, custom replies, and calendar Monday to Friday.

Is the assistant an extra cost?

No. It's included in every plan, from $499/month AUD. What scales between tiers is how many hours of their week your account gets.

Am I locked into a contract?

No. Adjust or pause your plan as your business changes.

What happens to my leads if something goes wrong on your end?

Your number still rings. Your texts still land in your phone. JunioFlow is a safety net — it doesn't replace your ability to talk to a customer directly.

Does this work for my trade?

JunioFlow is built for trades and consultants with call-out or quote-based work — electricians, plumbers, builders, landscapers, HVAC, and professional consultants across Melbourne, regional Victoria, and California, USA.

Get in touch

Book a 20-minute audit, or drop us a line.

We'll walk through your current intake and show you the leads slipping through — no pitch, just the numbers. Prefer to talk it through first? Call +61 400 596 594.

Book a time

Send a message